Shipping

New Zealand Shipping Update: Items sent to and from New Zealand may be delayed by up to 3 business days, due to transiting issues in Auckland. Additionally, a 4-7 day delay could occur between clearance by NZ Customs and handover to NZ Post. Learn more.

WA/SA Shipping Update: Standard Australia Post items sent to WA may take up to an additional two weeks to be delivered. Heavy rain and flooding have closed the Sydney-to-Perth rail line. The Melbourne-to-Adelaide rail link reopened on 21 November, delays are expected due to a backlog of freight. Express Post service is not affected - as more customers opt to use this service, there may be a two-day delivery delay. Learn more.

Turnaround Time

We're a local maker which means we can aim to produce and ship your order from Melbourne, Australia on the same or next business day. That includes custom and personalised Wax Stamps, but excludes Self-Adhesive Wax Seals which we make by hand (these take about 5 to 7 business days produce).


TRANSIT TIME

Transit time is the time it takes to deliver your order, it doesn't include production and packing time. Allow for additional transit time and order early when possible - transit delays are still likely due to workforce shortages, limited flights, increased parcel volumes and ongoing wild weather events. Use the transit estimates below as a guide.


Shipping Within Australia

Standard (Australia Post)
$9 flat-rate, free for orders over $50
3-12 business days

Express Post (Australia Post)
$13 flat-rate
1 to 5 business days

DHL Express
From $23, calculated at the checkout
1 to 3 business days (metro areas, choose Express Post for regional, rural and remote)

Melbourne Same Day Courier
$39-59, calculated at the checkout
For orders placed before 11am delivered within metro Melbourne


Shipping to New Zealand

International Standard (Australia Post / Post NZ)
From NZD $13, free for orders over NZD $99
7 to 12 business days

International Express (Australia Post / Post NZ)
From NZD $23, calculated at the checkout
5 to 8 business days

DHL Express
From NZD $54, calculated at the checkout
2 to 4 business days (metro areas, choose International Express for regional, rural and remote)


Shipping to Everywhere Else

We ship to New Zealand, Fiji, USA, the UK and more and in some cases you can pay in your local currency. If your location isn't listed and you'd like to place an order, ask us.


CUSTOMS AND IMPORT DUTIES

Deliveries to countries outside of Australia may be subject to customs duties and taxes levied by the destination country, for which you (or your recipient) will be liable. If you or your recipient refuse your delivery, you’ll be responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Get in touch if you have any questions.


RETURNS

You'll love whatever you order from us, with all items checked for quality and accuracy. Items engraved or made to order (including Wax Seal Stamps and Self-Adhesive Wax Seals) can’t be returned or exchanged since they're crafted just for you.

Carefully check your artwork proof, this is your chance to make sure your artwork is correct before your stamp/seals head into production. Pay special attention to small details and spelling, sometimes things get lost or missed. Reproduction after after proof approval will incur a full production fee to get things going again, so check twice before you say OK.

If you'd like to request a return, let us know within 3 days of receiving your gear and we'll help you out. Our full Refund Policy is here.

Contact us

Chat with a Wax Seal Stamp expert. Head to the Contact Us page for other ways to get in touch.

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