Turnaround Time

We're fast! Our turnaround time is usually 1 to 2 business days for all orders, including custom wax seal stamps.

TRANSIT TIME

Check out the estimated transit times below, updated October 2020. Allow additional transit time for all delivery methods due to social distancing, limited flights and increased parcel volumes.

Shipping Within Australia

Standard shipping (Australia Post)
$9 flat-rate, FREE for orders over $50.
Up to 15 business days.

Express Post (Australia Post)
$13 flat-rate.
Up to 5 business days.

DHL Express
From $23, calculated at the checkout.
1 to 5 business days.

Melbourne Same Day Courier
From $15, calculated at the checkout.
For orders placed before 11AM, delivered by 5PM.

Shipping to New Zealand

Standard shipping (Australia Post)
From A$12, FREE for orders over A$99.
6 to 12 business days.

Express International (Australia Post)
From A$23, calculated at the checkout.
3 to 8 business days.

DHL Express
From $48, calculated at the checkout.
2 to 4 business days.

Shipping to Everywhere Else

We ship to most international destinations! Shipping costs are calculated at the checkout but transit times may be extended due to coronavirus impacts across the globe.

CUSTOMS AND IMPORT DUTIES

Deliveries to countries outside of Australia may be subject to customs duties and taxes levied by the destination country, for which you (or your recipient) will be liable. If you or your recipient refuse your delivery, you’ll be responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Get in touch if you have any questions.

RETURNS

You'll love whatever you order from us, with all items checked for quality and accuracy. Wax seal stamps can’t be returned or exchanged since they're made just for you!

Carefully check your artwork proof, this is your chance to make sure your artwork is correct before your stamp heads into production. Pay special attention to small details and spelling, sometimes things get lost or missed. Reproduction after after proof approval will incur a full production fee to get things going again, so check twice before you say OK.

If you'd like to request a return, let us know within 3 days of receiving your gear and we'll help you out. Our full Refund Policy is here.