Shipping

Standard shipping is free for orders delivered within Australia when you spend $49 or more. Orders under $49 ship for a flat-rate $8.95 ($5.95 for some selected small items, scroll down for more shipping info).

Kustom Haus also ships worldwide with free shipping to our mates in New Zealand on orders over A$99. Learn about or speedy Turnaround Time below. All listed transit times are estimates.

⚠️ Business as usual, allow extra shipping time: With limited flights, social distancing requirements and increased parcel volumes you'll find that your order will take longer to get to you than usual. Allow extra time for all delieveries. ✌️

  • Kustom Haus will continue to despatch orders on the same or next business day
  • The Express Post next day guarantee has been temporarily suspended by AusPost but will receive priority over standard parcels. Read more here
  • The Economy International service has been suspended by AusPost
  • DHL Express is recommended for time sensitive deliveries to metro locations in Australia and NZ as well as worldwide
  • Look after your postie, your courier and each other - talk to us if you have questions.


AUSTRALIA

Free standard shipping for orders over $49 in Australia, up to 9 day transit timeExpress Post $13 for next day metro deliveryDHL Express premium delivery in Australia for next day metro deliveryMelbourne Same Day Courier, delivered by 5PM


NZ & WORLDWIDE

Standard shipping, from $14. 5-15 days transit. Free to New Zealand for orders over A$99Standard shipping, from $14. 5-15 days transit. Free to New Zealand for orders over A$99Express International. 2-4 days transit to metro areasDHL Worldwide Express. 1-2 days transit to major metro areas

Free shipping on orders over $49 in Australia, or A$99 to NZ

TURNAROUND TIME

We aim to ship all ready-to-go orders from Melbourne, Australia on the same or next business day, including custom and personalised stamps. If your Wax Seal Stamp purchase includes an artwork proof, we’ll usually email this to you on the same day - keep an eye out for it!

TRANSIT TIME

There are impacts on freight networks due to COVID-19. If you're in a rush choose an express shipping method like Express Post or DHL Express. Estimated transit times are below for all shipping methods. Standard/free shipping can take 10 business days or longer.

Fill up a cart and key in your address at the checkout to see your shipping options or read more about all of our shipping methods below. If you’re stuck, get in touch - here to help!


AUSTRALIA - STANDARD
  • 10 business days (allow for COVID-19 delays).
  • Delivered by Australia Post with tracking.
  • Free for orders over $49.
  • $8.95 flat-rate ($5.95 for some selected small items).

AUSTRALIA - EXPRESS POST
  • 2 business days (metro - allow for COVID-19 delays).
  • 2-4 business days to almost everywhere else (allow for COVID-19 delays)
  • Delivered by Australia Post with tracking.
  • $12.95 flat-rate.

    AUSTRALIA - DHL EXPRESS
    • 2 business days (metro - allow for COVID-19 delays).
    • Delivered by DHL with tracking.
    • 9:00. 10:30 and 12:00 delivery options available to some locations.
    • Signature required, no PO Box or Parcel Lockers.
    • From $24 (calculated at the checkout).

    MELBOURNE - SAME DAY COURIER
  • Same business day by 5 PM.
  • Available for orders placed before 11 AM delivered in Melbourne (metro).
  • Signature required, no PO Box or Parcel Lockers.
  • from $15 (calculated at checkout).

    • NZ & WORLDWIDE - ECONOMY
  • Economy is temporarily suspended.
  • 7-15 business days.
  • Delivered by Australia Post - NO tracking.
  • From A$7.65 (calculated at the checkout, for some selected small items).

    • NZ & WORLDWIDE - STANDARD
  • See Australia Post for latest transit times.
  • Delivered by Australia Post with tracking.
  • Free for orders to NZ over A$99.
  • From A$14 (calculated at the checkout).

    • NZ & WORLDWIDE - EXPRESS
  • See Australia Post for latest transit times.
  • Delivered by Australia Post with tracking.
  • From A$24 (calculated at the checkout).

    • NZ & WORLDWIDE - DHL EXPRESS
  • 1-2 business days PLUS additional time - see DHL Express.
  • Delivered by DHL with tracking.
  • 9 AM, 12 PM delivery options available to some locations.
  • Signature required, no PO Box or Parcel Lockers.
  • From A$37 (calculated at the checkout).

    • CUSTOMS AND IMPORT DUTIES

    We’re happy to ship to your neck of the woods! Keep in mind that deliveries to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. For deliveries outside of Australia, you’ll be liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you refuse your delivery, you’ll be responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Get in touch if you have any questions.


    RETURNS

    You'll love whatever you order from us, with all items checked for quality and accuracy as they're picked and again as they're packed. Wax seal stamps can’t be returned or exchanged since they're made just for you!

    Carefully check your artwork proof, this is your one chance to make sure your artwork looks the way it should before your stamp is produced. Pay special attention to small detail and spelling, sometimes things get lost or missed. Reproduction after after proof approval will incur a full production fee to get things going again, so check twice before you say OK.

    If you'd like to request a return, let us know within 3 days of receiving your gear and we'll help you out. Our full Refund policy is here.

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