Shipping 

• Q. How much does shipping cost?
• Q. How long until my order ships
• Q. Do you ship internationally?
• Q. Will you deliver to my Australia Post Parcel Locker or PO Box?
• Q. Can I pick my order up?
• Q. Do you offer a Same Day Courier service?
• Q. What if I'm not home when my parcel is delivered?

• A. Shipping is a low flat-rate $7.95 anywhere in Australia. Your order ships free within Australia when you spend $65 and international orders ship free when you spend $199 AUD (up to 2 kg). Click here for more deets on shipping.

• We'll do our best to ship your order within 24 hours of receiving it (usually a lot less)! Orders that include Custom Design Wax Seal Stamps ship once you've approved your artwork proof. Click here for more deets on shipping.

• A. Yes, we ship internationally from Melbourne, Australia. International shipping starts at $19 AUD. Find out more about our shipping locations and rates here.

• A. Yes, we use Australia Post to deliver to Parcel Locker and PO Boxes across Australia. Sign up for a free 24/7 Parcel Locker address here and pick up your wax order when it suits you.

• A. No, we don't offer a local pick-up option but in some cases we can offer a Same Day Courier service within the Melbourne metro area. Contact us to find out if we can organise this for you.

• A. On occasion, we may be able to offer you a speedy Same Day Courier service within the metro Melbourne area. Contact us to find out if we can organise this for you.

• A. If you're not around, your parcel will be carded and sent to your local post office or parcel pick-up point. Some small courier deliveries will be left in a safe place at your address. Everything can be tracked online and you can use your MyPost account to manage, redirect or request a safe drop for Australia Post deliveries. 

Processing/Turnaround Time

• Q. How long until my order ships?
• Q. How long will it take to produce my Custom Design Wax Seal Stamp?
• Q. Can I expedite my order?

• A. We're fast, most orders ship within 24 hours! Place your order before 11am for the best chance of same day despatch. If you've ordered a Custom Design Wax Seal Stamp you'll receive an artwork proof via email. We'll send your stamp into production once you approve your proof.

• A. If you've ordered a Custom Design Wax Seal Stamp we'll usually send you a proof within a few hours. Production happens once you reply with your approval, so keep an eye on your inbox. We turnaround most orders in less than 24 hours! If you want your order delivered really fast, select Express Post.

• A. Hey, every order is expedited! In fact, we aim to turnaround orders within 24 hours (usually a lot less) and there are no sneaky fees. Most orders are despatched the same or next business day (custom orders are shipped once you approve the proof we email you). Choose Express Post for the fastest Australian delivery, it's just $11.95 AUD. International customers can choose Express International from just $45 AUD. Click here for more info on shipping rates and times.

Products/Tips

• Q. What are the artwork specs for Custom Design Wax Seal Stamps?
• Q. Does my wax seal stamp include sealing wax or accessories?
• Q. How many packs of Sealing Wax do I need?
• Q. Do you offer wax seal stamps in different sizes and shapes?
• Q. Can I use any Glue Gun with my Sealing Wax sticks?
• Q. Do you supply pre-made wax seal stickers in bulk?
• Q. Why is my stamp is sticking to my sealing wax?

• We don't discriminate, any file type is accepted but we do prefer .AI, .EPS or .PDF vector files (editable files). Sometimes a very high resolution .JPG will work. We recommend high contrast black and white artwork and simple/minimalist designs. Fine detail and really small lettering won't translate well onto your wax seal. Remember that your seal is 24 mm in diameter and circular. Read more here or contact us if you need a hand or want us to take a look at your artwork.

• A. Everything in the store is sold separately so that you can build your perfect wax seal stamp kit. As well as a stamp, you'll need coloured sealing wax and a way of melting your wax. You can also add an Accessory Kit to your cart and save a few bucks while you're at it.

• A. One pack of Flexible Sealing Wax Sticks makes approximately 35-50 seals. Always leave a little extra for practicing and wastage. A Traditional Sealing Wax Stick with Wick makes about 8-10 seals.

• A. Kustom Haus wax seal stamps are circular and 24 mm in diameter. If your design is more square-ish in nature, don't stress. You'll be surprised how good a square logo or motif looks on a circular stamp. Contact us for some advice or examples.

• A. You can use any low-temperature Glue Gun that accepts 12mm sticks with our Flexible Sealing Wax sticks. Avoid anything over 15W. Your glue gun doesn't need to be very hot so you can unplug it from time to time - your wax will stay hot for a while after the gun is unplugged.

• A. Yes, we can usually help you out with orders for pre-made self-adhesive (peel and stick) wax seal stickers. However, at busy times of the year we may not be able to offer this service. To find out more contact us and let us know about your special project.

• Sticky sealing wax is not unusual. The brass part of your stamp tends to get really hot when you produce many seals in one sitting and that causes sticking. There are a few things things you can try to combat this.
  
  Ice.
  Use a cup of ice to cool your stamp in-between impressions. You’ll be surprised by how hot the brass can get. Just make sure it’s dry before you impress it into hot wax. This should solve your problem. Heating your stamp definitely will not help!
  
  Temperature.
  Let your wax cool a little before you press your stamp into it. Your wax should never be too runny.
  
  Let it set and cool.
  Before removing your stamp, make sure the wax is well set. This can take a minute or so, again, depending on the temperature of your wax, brass seal and the weather! Blowing gently or fanning the wax can help.

Payment, Refunds and Returns

• Q. Can I pay by bank deposit?
• Q. How do I use Afterpay?
• Q. Can I pay with Apple Pay?
• Q. How do I organise an exchange/return/refund?

• A. To pay from your bank account you can select PayPal (which you can set up to draw funds from your bank account) or POLi. POLi, a service of Australia Post, lets you use your internet banking to pay for your order. If you're in Australia or New Zealand check to see if your bank is supported. Please note, orders paid by POLi payments can take a few days to clear and can delay the shipment of your order. PayPal payments (excluding eCheque), Visa, MasterCard, Amex and Afterpay payments clear instantly!

• A. Afterpay allows you to pay off your purchase in 4 interest-free payments fortnightly. Simply select Afterpay at the checkout. Easy! Learn more about Afterpay here.

• A. Yes, we accept Apple Pay! Just click the black Apple Pay button in your shopping cart to complete your purchase. You'll need to be shopping in Safari on a Mac or iPhone to use Apple Pay.

• A. Contact us if you need to arrange an exchange or return. You can find more information at the bottom of our shipping info page.