Shipping 

• Q. How much does shipping cost?
• Q. How long until my order ships?
• Q. Do you ship internationally?
• Q. Will you deliver to my Australia Post Parcel Locker or PO Box?
• Q. Can I pick my order up?
• Q. Do you offer a Same Day Courier service?
• Q. What if I'm not home when my parcel is delivered?

• A. You'll get free shipping within Australia when you spend just $59! Otherwise, it's a low $8 flat-rate across Australia and only $12 for Express Post. International shipping starts from as little as $15 - this is calculated when you enter your address at the checkout. Click here for more deets on shipping.

• We'll despatch your order on either the same or next business day! This is determined by how busy we are. Orders with artwork proofs are shipped once we get your approval, so keep an eye on your email. Click here for more deets on shipping.

• A. Yes, we ship internationally from Melbourne, Australia. International shipping starts at $15 AUD. Find out more about our shipping locations and rates here.

• A. Yes, we use Australia Post to deliver to Parcel Locker and PO Boxes across Australia. Sign up for a free 24/7 Parcel Locker address here and pick up your order when it suits you.

• A. No, we don't offer a local pick-up option but in some cases we can offer a Same Day Courier service within the Melbourne metro area. Contact us to find out if we can organise this for you.

• A. On occasion, we may be able to offer you a speedy Same Day Courier service within the metro Melbourne area. Contact us to find out if we can organise this for you.

• A. If you're not around, your parcel will be carded and sent to your local post office. Everything can be tracked online and you can use your free MyPost account to manage, redirect or request a safe drop for Australia Post deliveries.

Processing/Turnaround Time

• Q. How long until my order ships?
• Q. How long will it take to produce my Custom Design Wax Seal Stamp?
• Q. Can I expedite my order?

• A. We're fast, so we'll ship your order on either the same or next business day! Orders with artwork proofs are shipped once we get your approval, so keep an eye on your email.

• A. We'll usually email your artwork proof to you within a few hours. Production happens once you reply with your approval, so keep an eye on your inbox. Once we get your approval, we'll ship your order that business day or the next. If you want your order delivered really fast, select Express Post.

• A. Hey, every order is expedited! In fact, we aim to turnaround orders within 24 hours (usually a lot less) and there are no sneaky fees. Your order will ship on either the same or next business day. Choose Express Post for the fastest Australian delivery, it's just $12 with 1 day travis time to metro areas in Australia. International customers can choose Express International from just $45 AUD. Click here for more info on shipping rates and times.

Products/Tips

• Q. What are the artwork specs for Custom Design Wax Seal Stamps?
• Q. Does my wax seal stamp include sealing wax or accessories?
• Q. How many packs of Sealing Wax do I need?
• Q. Do you offer wax seal stamps in different sizes and shapes?
• Q. Can I use any Glue Gun with my Sealing Wax sticks?
• Q. Do you supply pre-made wax seal stickers in bulk?
• Q. Why is my stamp is sticking to my sealing wax?

• We prefer .AI, .EPS or .PDF vector files (editable files). A large and high-resolution .JPG will usually work (around 300dpi). We recommend high contrast black and white artwork and simple designs. Fine detail and really small lettering won't translate well onto your wax seal, so keep your typography 6pt or larger. Remember that your seal is 24 mm in diameter and circular. Read more specs here or contact us if you need a hand or want us to take a look at your artwork before you order.

• A. Everything in the store is sold separately so that you can build your perfect wax seal stamp kit. As well as a stamp, you'll need coloured sealing wax and a way of melting your wax. You can also add an Accessory Kit to your cart and save a few bucks while you're at it.

• A. One pack of Flexible Sealing Wax Sticks makes approximately 35-50 seals. Always leave a little extra for practicing and wastage. A Traditional Sealing Wax Stick with Wick makes about 8-10 seals.

• A. Kustom Haus wax seal stamps are circular and 24 mm in diameter. If your design is more square-ish in nature, don't stress. You'll be surprised how good a square logo or motif looks on a circular stamp. Contact us for some advice or examples.

• A. You can use any low-temperature Glue Gun that accepts 12mm sticks with our Flexible Sealing Wax sticks. We recommend 15W or less. Your glue gun doesn't need to be very hot so you can unplug it from time to time - your wax will stay hot for a while after the gun is unplugged. It's best not to use a gun that has already been used with glue.

• A. We supply the gear so that you can apply wax seals directly to a surface - we don't make "peel and stick" self-adhesive seals because they just don't look as good as the real thing and tend to lift up at the edges! If you have any questions, contact us.

• Sticky sealing wax is not unusual. The brass part of your stamp tends to get really hot when you produce many seals in one sitting and that causes sticking. There are a few things things you can try to combat this.
  
  Ice.
  Use a cup of ice to cool your stamp in-between impressions. You’ll be surprised by how hot the brass can get. Just make sure it’s dry before you impress it into hot wax. This should solve your problem. Heating your stamp definitely will not help!
  
  Temperature.
  Let your wax cool a little before you press your stamp into it. Your wax should never be too runny.
  
  Let it set and cool.
  Before removing your stamp, make sure the wax is well set. This can take a minute or so, again, depending on the temperature of your wax, brass seal and the weather! Blowing gently or fanning the wax can help.

Payment, Refunds and Returns

• Q. Can I pay by bank deposit?
• Q. What is Afterpay / ZipPay?
• Q. Can I pay with Apple Pay or Google Pay?
• Q. How do I organise an exchange/return/refund?

• A. To pay from your bank account you can select PayPal (which you can set up to draw funds from your bank account) or POLi. POLi (a service of Australia Post) lets you use your internet banking to pay for your order. If you're in Australia or New Zealand check to see if your bank is supported. Please note, orders paid by POLi payments can take a few days to clear and can delay the shipment of your order. PayPal payments (excluding eCheque), Visa, MasterCard, Amex and Afterpay payments clear instantly!

• A. Afterpay and ZipPay allow you to get your purchase now and pay for it later. Simply select Afterpay or ZipPay at the checkout. Easy! Learn more here.

• A. Yes, we accept Apple Pay and Google Pay! Just click the payment button of your choice in your shopping cart to complete your purchase. You'll need to be shopping in Safari on a Mac or iPhone to use Apple Pay.

• A. Contact us if you need to arrange an exchange or return. You can find more information at the bottom of our shipping info page. Personalised products can't be returned unless there's a fault, so keep this in mind when ordering.