SHIPPING

• Q. How much does shipping cost?
• Q. How long until my order ships?
• Q. Do you ship internationally?
• Q. Will you deliver to my Australia Post Parcel Locker or PO Box?
• Q. Can I pick my order up?
• Q. Do you offer a Same Day Courier service?
• Q. What if I'm not home when my parcel is delivered?

• A. You'll get free shipping within Australia when you spend just $49! Otherwise, it's $9 flat-rate across Australia and only $13 for Express Post. We even offer $6 shipping for selected small items. International shipping starts from as little as AUD $13.65 (free for our New Zealand customers who spend A$99). International rates are calculated when you enter your address at the checkout. Click here for more deets on shipping.

• We'll do our best to despatch your order on either the same or next business day! This is determined by how busy we are and where your order is in the queue. Orders with artwork proofs are shipped once we get your approval, so keep an eye on your email. Click here for more deets on shipping.

• A. Yes, we ship internationally from Melbourne, Australia. International shipping starts from AUD $13.65 for NZ customers (free to New Zealand when you spend AUD $99+). Find out more about our shipping locations and rates here.

• A. Yes, we use Australia Post to deliver to Parcel Locker and PO Boxes across Australia. $6 Priority Letters can not be sent to a locker. Sign up for a free 24/7 Parcel Locker address here and pick up your order when it suits you. DHL and Same Day Courier require a signature on delivery and can't be shipped to a locker or PO Box.

• A. No, we don't offer a local pick-up option but we do offer a Same Day Courier service from $15 within the Melbourne metro area - this is for orders placed before 11 AM on business days, we'll confirm with you after your order has been placed. Customers in metro Sydney, Brisbane, Adelaide, Canberra, Hobart and Perth CBD can select Express Post for the fastest delivery (usually 1 day).

• A. We can arrange a speedy Same Day Courier service within the metro Melbourne area from $15 - make sure you place your order before 11 AM on a business day and select Same Day Courier. We'll then get in touch with you to coordinate your delivery and you'll need to be available to sign for your delivery. If you're in metro Sydney, Brisbane, Adelaide, Canberra, Hobart or Perth CBD, select Express Post for the fastest delivery (usually 1 day). Contact us if you need more info. 

• A. If you're not around, your parcel will be carded and sent to your local post office. Everything can be tracked online and you can use your free MyPost account to manage, redirect or request a safe drop for Australia Post deliveries.

TURNAROUND TIME

• Q. How long until my order ships?
• Q. How long will it take to produce my Custom Design Wax Seal Stamp?
• Q. Can I expedite my order?

• A. We're fast, so we'll do our best to ship your order on either the same or next business day! Orders with artwork proofs are shipped once we get your approval, so keep an eye on your email.

• A. We'll usually email your artwork proof to you within a few hours. Production happens once you reply with your approval, so keep an eye on your inbox. Once we get your approval, we'll ship your order that business day or the next. If you want your order delivered really fast, select Express Post.

• A. Hey, every order is expedited! In fact, we aim to turnaround orders within 24 hours (usually a lot less) and there are no sneaky fees. Your order will usually ship on the same or next business day. Choose Express Post for the fastest Australian delivery, it's just $13 with 1 day transit time to metro areas in Australia. International customers can choose Express International from as little as AUD $24 for New Zealand. Click here for more info on shipping rates and times.

PRODUCTS / TIPS

• Q. What are the artwork specs for Custom Design Wax Seal Stamps?
• Q. Does my wax seal stamp include sealing wax or accessories?
• Q. How many packs of Sealing Wax do I need?
• Q. Do you offer wax seal stamps in different sizes and shapes?
• Q. Can I use any Glue Gun with my Sealing Wax sticks?
• Q. Do you supply pre-made wax seal stickers in bulk?
• Q. Why is my stamp is sticking to my sealing wax?

• We prefer .AI, .EPS or .PDF vector files (editable files). A large and high-resolution .JPG will usually work (around 300dpi). We recommend high contrast black and white artwork and simple designs. Fine detail and really small lettering won't translate well onto your wax seal, so keep your typography 6pt or larger. Remember that your seal is 24 or 30 mm in diameter and circular. Read more specs here or contact us if you need a hand or want us to take a look at your artwork before you order.

• A. Everything in the store is sold separately so that you can build your perfect wax seal stamp kit. As well as a stamp, you'll need coloured sealing wax and a way of melting your wax. You can also add a Melting Accessory Kit to your cart and save a few bucks while you're at it.

• A. One pack of Flexible Sealing Wax Sticks makes approximately 35-50 seals when using a 24mm stamp. Always leave a little extra for practicing and wastage. A Traditional Sealing Wax Stick with Wick makes about 8-10 seals per stick.

• A. Kustom Haus wax seal stamps are circular and 24 or 30 mm in diameter. If your design is more square-ish in nature, don't stress. You'll be surprised how good a square logo or motif looks on a circular stamp. Contact us for some advice or examples.

• A. You can use any low-temperature Glue Gun that accepts 12mm sticks with our Flexible Sealing Wax sticks. Your glue gun doesn't need to be very hot so if you don't have a low-temp setting, make sure you unplug it from time to time to preserve its life. Your wax will stay hot for a while after the gun is unplugged. It's best not to use a gun that has already been used with glue.

• A. We supply the gear so that you can apply wax seals directly to a surface - we don't make "peel and stick" self-adhesive seals because they just don't look as good as the real thing and tend to lift up at the edges! If you have any questions, contact us.

• Sticky sealing wax is not unusual. The brass part of your stamp tends to get really hot when you produce many seals in one sitting and that causes sticking. There are a few things things you can try to combat this.
  
  Ice.
  Use a cup of ice to cool your stamp in-between impressions. You’ll be surprised by how hot the brass can get. Just make sure it’s dry before you impress it into hot wax. This should solve your problem. Heating your stamp definitely will not help!
  
  Temperature.
  Let your wax cool a little before you press your stamp into it. Your wax should never be too runny.
  
  Let it set and cool.
  Before removing your stamp, make sure the wax is well set. This can take a minute or so, again, depending on the temperature of your wax, brass seal and the weather! Blowing gently or fanning the wax can help.

PAYMENTS / RETURNS

• Q. Can I pay by bank deposit?
• Q. What is Afterpay / ZipPay?
• Q. Can I pay with Apple Pay or Google Pay?
• Q. How do I organise an exchange/return/refund?

• A. To pay from your bank account you can select PayPal (which you can set up to draw funds from your bank account) or POLi. POLi (a service of Australia Post) lets you use your internet banking to pay for your order. If you're in Australia or New Zealand check to see if your bank is supported. Please note, orders paid by bank transfer including POLi and PayPal eCheck can take up to a week to clear and will delay the shipment of your order. PayPal payments (excluding eCheck), Visa, MasterCard, American Express and Afterpay payments clear instantly!

• A. Afterpay and Zip Pay allow you to get your purchase now and pay for it later. Simply select Afterpay or Zip Pay at the checkout. Easy! Learn more here.

• A. Yes, we accept Apple Pay and Google Pay! Just click the payment button of your choice in your shopping cart to complete your purchase. You'll need to be shopping in Safari on a Mac or iPhone to use Apple Pay.

• A. Contact us if you need to arrange an exchange or return. You can find more information at the bottom of our shipping info page. Personalised products can't be returned unless there's a fault, so keep this in mind when ordering.