Standard shipping is free for orders delivered within Australia when you spend $49 or more. Orders under $49 ship for a flat-rate $8.95 ($5.95 for some selected small items, scroll down for more shipping info).

Kustom Haus also ships worldwide with free shipping to our mates in New Zealand on orders over A$99. Learn about or speedy Turnaround Time below. All listed transit times are estimates.

⚠️ Business as usual - COVID-19: For the week ending Sunday 5th March 2020 it's business as usual at Kustom Haus with same/next day despatch still available! Posties and drivers will practice no-contact delivery and will sign on your behalf if you're present. You can check out the Australia Post website for the latest updates. Stay healthy, look after your postie, look after each other and talk to us if you have questions.

AUSTRALIA

NZ & WORLDWIDE

TURNAROUND TIME

We aim to ship all ready-to-go orders from Melbourne, Australia on the same or next business day, including custom and personalised stamps. If your Wax Seal Stamp purchase includes an artwork proof, we’ll usually email this to you on the same day - keep an eye out for it!

TRANSIT TIME

Standard shipping can take 6-9 business days to deliver. If you’re in a rush, we recommend an express shipping method. Express Post delivers within 1 business day to most metro areas and DHL is a very reliable and premium next day service, with delivery by 9:00 and 12:00 where available. Customers in metro Melbourne can also choose our Same Day Courier service.

Fill up a cart and key in your address at the checkout to see your shipping options or read more about all of our shipping methods below. If you’re stuck, get in touch - here to help!

AUSTRALIA - STANDARD

• 6-9 business days.
• Delivered by Australia Post with tracking.
• Free for orders over $49.
• $8.95 flat-rate ($5.95 for some selected small items).

AUSTRALIA - EXPRESS POST

• 1 business day (metro).
• 2-4 business days to almost everywhere else.
• Delivered by Australia Post with tracking.
• $12.95 flat-rate.

AUSTRALIA - DHL EXPRESS

• 1 business day (metro).
• Delivered by DHL with tracking.
• 9 AM, 12 PM delivery options available to some locations.
• Signature required, no PO Box or Parcel Lockers.
• From $24 (calculated at the checkout).

MELBOURNE - SAME DAY COURIER

NZ & WORLDWIDE - ECONOMY

NZ & WORLDWIDE - STANDARD

NZ & WORLDWIDE - EXPRESS

NZ & WORLDWIDE - DHL EXPRESS

CUSTOMS AND IMPORT DUTIES

We’re happy to ship to your neck of the woods! However, keep in mind that deliveries to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. For deliveries outside of Australia, you’ll be liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you refuse your delivery, you’ll be responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Get in touch if you have any questions.

RETURNS

You'll love whatever you order from us, with all items checked for quality and accuracy as they're picked and again as they're packed. Wax seal stamps can’t be returned or exchanged since they're made just for you!

Carefully check your artwork proof, this is your one chance to make sure your artwork looks the way it should before your stamp is produced. Pay special attention to small detail and spelling, sometimes things get lost or missed. Reproduction after after proof approval will incur a full production fee to get things going again, so check twice before you say OK.

If you'd like to request a return, let us know within 3 days of receiving your gear and we'll help you out. Our full Refund policy is here.