Shipping
Turnaround Time
We're a local maker which means we can aim to produce and ship your order from Melbourne, Australia on the same or next business day. That includes custom and personalised Wax Stamps, but excludes Self-Adhesive Wax Seals which we make by hand. These take about 5 to 7 business days produce.
TRANSIT TIME
Transit time is the time it takes to deliver your order, it doesn't include production and packing time. Allow for additional transit time and order early when possible - transit delays are still likely due to ongoing illness, social distancing, limited flights, increased parcel volumes and ongoing wild weather events. Use the transit estimates below as a guide.
Shipping Within Australia
Standard (Australia Post)
$9 flat-rate, FREE for orders over $50
3-12 business days
Express Post (Australia Post)
$13 flat-rate
2 to 6 business days
DHL Express
From $23, calculated at the checkout
1 to 3 business days
Melbourne Same Day Courier
From $20, calculated at the checkout
For orders placed before 11 AM delivered within metro Melbourne
Shipping to New Zealand
International Standard (Australia Post)
From A$12, FREE for orders over A$99
8 to 14 business days
Express International (Australia Post)
From A$23, calculated at the checkout
6 to 11 business days
DHL Express
From $48, calculated at the checkout
2 to 4 business days
Shipping to Everywhere Else
We ship to New Zealand, Fiji, USA and the UK and you can pay in your local currency. If your location isn't listed and you'd like to place an order, ask us.
CUSTOMS AND IMPORT DUTIES
Deliveries to countries outside of Australia may be subject to customs duties and taxes levied by the destination country, for which you (or your recipient) will be liable. If you or your recipient refuse your delivery, you’ll be responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Get in touch if you have any questions.
RETURNS
You'll love whatever you order from us, with all items checked for quality and accuracy. Items engraved or made to order (including Wax Seal Stamps and Self-Adhesive Wax Seals) can’t be returned or exchanged since they're produced just for you.
Carefully check your artwork proof, this is your chance to make sure your artwork is correct before your stamp/seals head into production. Pay special attention to small details and spelling, sometimes things get lost or missed. Reproduction after after proof approval will incur a full production fee to get things going again, so check twice before you say OK.
If you'd like to request a return, let us know within 3 days of receiving your gear and we'll help you out. Our full Refund Policy is here.