Summer Break

We're taking a short Summer Break. Orders placed after 11AM Melbourne-time on Monday 24th January will be shipped from Monday 31st January. We'll still be answering your questions and shooting through your artwork proofs, just not as quickly as you're used to.

Turnaround Time

We're fast! We aim to ship all orders on the same or next business day, including custom wax seal stamps. Shipping from Melbourne, Australia.

Christmas Delivery Deadlines

Christmas delivery deadlines have now passed. Orders placed from Friday 24th December will be shipped on the same or next business day.

TRANSIT TIME

Check out the estimated transit times below, updated December 2021. Allow for additional transit time for all delivery methods due to ongoing social distancing, limited flights and increased parcel volumes.

Shipping Within Australia

Standard (Australia Post)
$9 flat-rate, FREE for orders over $50.
$5 for some small items.
10+ business days.

Express Post (Australia Post)
$13 flat-rate.
1 to 4 business days.

DHL Express
From $23, calculated at the checkout.
1 to 3 business days.

Shipping to New Zealand

Standard shipping (Australia Post)
From A$12, FREE for orders over A$99.
6 to 12 business days.

Express International (Australia Post)
From A$23, calculated at the checkout.
3 to 8 business days.

DHL Express
From $48, calculated at the checkout.
2 to 4 business days.

Shipping to Everywhere Else

We ship to most international destinations! Shipping costs are calculated at the checkout but transit times may be extended due to coronavirus impacts across the globe.

CUSTOMS AND IMPORT DUTIES

Deliveries to countries outside of Australia may be subject to customs duties and taxes levied by the destination country, for which you (or your recipient) will be liable. If you or your recipient refuse your delivery, you’ll be responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Get in touch if you have any questions.

RETURNS

You'll love whatever you order from us, with all items checked for quality and accuracy. Wax seal stamps can’t be returned or exchanged since they're made just for you!

Carefully check your artwork proof, this is your chance to make sure your artwork is correct before your stamp heads into production. Pay special attention to small details and spelling, sometimes things get lost or missed. Reproduction after after proof approval will incur a full production fee to get things going again, so check twice before you say OK.

If you'd like to request a return, let us know within 3 days of receiving your gear and we'll help you out. Our full Refund Policy is here.