Standard shipping is free for orders delivered within Australia when you spend $49 or more. Orders under $49 ship for a flat-rate $8.95 ($5.95 for some selected small items, scroll down for more shipping info).

Kustom Haus also ships worldwide with free shipping to our mates in New Zealand on orders over A$99. Learn about or speedy Turnaround Time below. All listed transit times are estimates.

⚠️ We remain open throughout September - updated 18 September 2020:
We'll continue to operate throughout August. With limited flights, social distancing requirements and increased parcel volumes you'll find that your order will take longer in transit than usual. Allow additional transit time for all deliveries. ✌️

• We continue to despatch orders on the same or next business day
• Australia Post advises an additional 3-10 day delay for deliveries within Victoria
• Express Post delivery times have been revised to around 5 business days but continue to be prioritised over standard services by Australia Post. Learn more here
• DHL Express is recommended for time sensitive deliveries to metro locations in Australia, NZ and worldwide
• Talk to us if you have questions

TURNAROUND TIME

We aim to ship all ready-to-go orders from Melbourne, Australia on the same or next business day, including custom and personalised stamps. If your Wax Seal Stamp purchase includes an artwork proof, we’ll usually email this to you on the same day - keep an eye out for it!

TRANSIT TIME

There are impacts on freight networks due to coronavirus impacts. If you're in a rush we recommend DHL Express. See estimates below and allow for delays.

Fill up a cart and key in your address at the checkout to see your shipping options or read more about all of our shipping methods below. If you’re stuck, get in touch - here to help!

AUSTRALIA - STANDARD

• 9-18 business days (allow for coronavirus delays).
• Delivered by Australia Post with tracking.
• Free for orders over $49.
• $8.95 flat-rate ($5.95 for some selected small items).

AUSTRALIA - EXPRESS POST

• 2-8 business days (metro - allow for coronavirus delays).
• Delivered by Australia Post with tracking.
• $12.95 flat-rate.

AUSTRALIA - DHL EXPRESS

• 2-4 business days (metro - allow for coronavirus delays).
• Delivered by DHL with tracking.
• 9:00. 10:30 and 12:00 delivery options available to some locations.
• No PO Box or Parcel Lockers.
• From $24 (calculated at the checkout).

MELBOURNE - SAME DAY COURIER

NZ & WORLDWIDE - STANDARD

NZ & WORLDWIDE - EXPRESS

NZ & WORLDWIDE - DHL EXPRESS

CUSTOMS AND IMPORT DUTIES

We’re happy to ship to your neck of the woods! Keep in mind that deliveries to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. For deliveries outside of Australia, you’ll be liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you refuse your delivery, you’ll be responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Get in touch if you have any questions.

RETURNS

You'll love whatever you order from us, with all items checked for quality and accuracy as they're picked and again as they're packed. Wax seal stamps can’t be returned or exchanged since they're made just for you!

Carefully check your artwork proof, this is your one chance to make sure your artwork looks the way it should before your stamp is produced. Pay special attention to small detail and spelling, sometimes things get lost or missed. Reproduction after after proof approval will incur a full production fee to get things going again, so check twice before you say OK.

If you'd like to request a return, let us know within 3 days of receiving your gear and we'll help you out. Our full Refund policy is here.