Shipping
Turnaround Time
We aim to ship orders on the same or next business day, including custom and personalised Wax Stamps. Allow 5 to 7 business days for the production of Self-Adhesive Wax Seals, we make these by hand. We ship from Melbourne, Australia.
TRANSIT TIME
Check out the estimated transit times below, updated March 2022. Allow for additional transit time for all delivery methods due to ongoing social distancing, limited flights and increased parcel volumes.
Shipping Within Australia
Standard (Australia Post)
$9 flat-rate, FREE for orders over $50
$5 for some small items
3-12 business days
Express Post (Australia Post)
$13 flat-rate
2 to 6 business days
DHL Express
From $23, calculated at the checkout
1 to 3 business days
Shipping to New Zealand
International Standard (Australia Post)
From A$12, FREE for orders over A$99
12+ business days
Express International (Australia Post)
From A$23, calculated at the checkout
3 to 8 business days
DHL Express
From $48, calculated at the checkout
2 to 4 business days
Shipping to Everywhere Else
We ship to New Zealand, Fiji, USA and the UK and you can pay in your local currency. If your location isn't listed and you'd like to place an order, ask us.
CUSTOMS AND IMPORT DUTIES
Deliveries to countries outside of Australia may be subject to customs duties and taxes levied by the destination country, for which you (or your recipient) will be liable. If you or your recipient refuse your delivery, you’ll be responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Get in touch if you have any questions.
RETURNS
You'll love whatever you order from us, with all items checked for quality and accuracy. Items engraved or made to order (including Wax Seal Stamps and Self-Adhesive Wax Seals) can’t be returned or exchanged since they're produced just for you.
Carefully check your artwork proof, this is your chance to make sure your artwork is correct before your stamp/seals head into production. Pay special attention to small details and spelling, sometimes things get lost or missed. Reproduction after after proof approval will incur a full production fee to get things going again, so check twice before you say OK.
If you'd like to request a return, let us know within 3 days of receiving your gear and we'll help you out. Our full Refund Policy is here.